Shipping Policy

We are pleased to offer complimentary worldwide shipping! Please note, order fulfillment typically takes 3 to 5 business days prior to dispatch. Rest assured, our team is working diligently to ensure your order reaches you as quickly as possible. Once shipped, delivery times vary by destination, with an estimated range of 10 to 15 business days. Please take into account holidays, natural events, or unforeseen disruptions that may affect delivery timelines.

For Pre-Ordered or Back-Ordered Items:
If your purchase includes pre-ordered or back-ordered items, we will promptly ship all in-stock items and send the remaining items as soon as they become available. If you receive only part of your order initially, rest assured the remainder will arrive shortly thereafter.

Track Your Order:
Once your order ships, you’ll receive a confirmation email and/or text message (if a mobile number was provided) containing a tracking ID and a link to monitor your shipment. You can also track your package on our tracking page. Please allow up to 3 business days for tracking details to update, as processing from our warehouse distribution center takes time.

Incorrect Address Disclaimer:
Ensuring the accuracy of your shipping address is the responsibility of the buyer. While we aim to expedite processing and shipping, there is a limited window for corrections. If you notice an error in your shipping address, please contact us immediately at support@musktoy.com for assistance.

Returns:
By placing an order with Musk Toy™, you acknowledge responsibility for return shipping costs. For detailed instructions on returns, please consult our refund policy.

Lost or Stolen Packages:
Musk Toy™ is not liable for lost or stolen packages. If your tracking information indicates your package has been delivered but you have not received it, please contact the shipping carrier directly using the details provided in your tracking update. For further assistance, feel free to reach out to our support team at support@musktoy.com.